stuck in a sticky situation (2FA)

Review
Joined 25/08/2018
Posts 2
04:20 AM 13/03/2023
didn't think I'd return to here but oh well

situation is:
- main account is Lollipop (https://www.brick-hill.com/user/27898)
- lost my phone that had my BH 2FA google auth app (and recovery codes)
- got a new phone but ended up losing access as a result

who should I contact to fix this and ?
i can try to provide proof that I actually do own the account (if the bio isn't proof enough) through discord if needed

tl;dr: i remember my old acc's password but lost phone with 2fa codes, quit for a few years and i want to return


[CtRm] Syphilis Spreader
Joined 24/11/2022
Posts 4,882
04:21 AM 13/03/2023
yeah you are probably fucked


Bill Posters
Joined 10/01/2023
Posts 227
04:22 AM 13/03/2023
I don't know much about this but I'm certain you will get a better and faster answer on the discord.


chunk
Joined 14/06/2018
Posts 12,744
04:23 AM 13/03/2023
they posted about helping people who lost 2fa codes in the discord a while back, submit a ticket in support channel with all the proof you have


[ангел] Everlast
Joined 25/10/2020
Posts 22,226
04:24 AM 13/03/2023
Mods can't do anything about that. They've stated that they can't do that stuff if you're stuck at the 2FA part.

You can still ask in the the Discord #support channel, .gg/brick-hill


[ангел] Everlast
Joined 25/10/2020
Posts 22,226
04:24 AM 13/03/2023
Quote from chunk , 04:23 AM 13/03/2023
they posted about helping people who lost 2fa codes in the discord a while back, submit a ticket in support channel with all the proof you have
Didn't know about that. Useful.


[MBA] Cool
Joined 15/04/2017
Posts 932
04:28 PM 13/03/2023
Make a ticket in the discord about your situation and if you can verify you own the account, Maxed1 or Jefemy will unlock it for you.


KARLPIEM
Joined 24/02/2023
Posts 365
06:41 PM 13/03/2023
Quote from Syphilis Spreader , 04:21 AM 13/03/2023
yeah you are probably fucked
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[MEME] [Deleted441507]
Joined 14/11/2020
Posts 44,708
09:11 AM 15/03/2023
That's a shitty username, anyways try the discord support thing


Lollipop
Joined 25/08/2018
Posts 168
04:38 AM 17/03/2023
update: issue resolved

well then


[ангел] Everlast
Joined 25/10/2020
Posts 22,226
05:03 AM 17/03/2023
Quote from Lollipop , 04:38 AM 17/03/2023
update: issue resolved

well then
Welcome back

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