Please allow our staff up to 5 business days to respond to your email.
When contacting us regarding account related issues and problems with a purchase, please provide us necessary details in order for us to confirm your identity.
Before querying a purchase, please refer to our Terms of Service.
If you feel the action taken against your account was unjust, you may send us an email to request us to take a second look at your case.
Before sending us an email, please read the Terms of Service and make sure you haven't violated any rules, and know that you cannot appeal a ban any shorter than 12 hours.
Please adhere to the guidelines listed in the Terms of Service.